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Support & Managed Services

Dedicated UK-based Support & Managed Services specialist, enabling you to focus on business priorities.

24/7 365 days a year IT support

At CAE, we are here to provide you with peace of mind that your IT support needs are taken care of.  Where a fault needs to be traced through each element of the Support and Managed Services, we ensure a seamless delivery of resolution. Enabling you to focus on prioritising business outcomes.

Our UK-based, 24/7 365 days a year Support and Managed Services team ensure that should issues arise at any time of the day or night, we are here to resolve your IT challenges. 

Through our intrinsically linked operating model, our Support & Managed Services provide you with: 

  • Event Management -monitoring your IT infrastructure for the early detection of incidents and reducing downtime.
  • Incident Management - restoration of your normal service operation quickly and efficiently, minimising the impact on business operations.
  • Problem Management - proactively and reactively resolving the root cause of incidents
  • Change Management - minimising risk and aiming to deliver incident free changes
  • Service Delivery Management - overseeing and coordinating the delivery of services through quality, and performance.
 Download our illustration of our full Support and Managed Services offering.
 
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What our customers say...

SaÏd Business School see CAE as an extension to their own company. And one of the things we've tried to instill, is that as a managed service partner, we would like CAE to look after our network, as if it were their own. We trust and empower CAE to do that and the partnership works really well with that foundation in place."

Mark Bramwell
CIO - SaÏd Business School

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How we can support you

Supported Core Technologies

We can support your business achieve greater outcomes by overcoming your IT challenges

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Networks

We can support your network needs in a range of areas such as: routing and switching, WLAN, Location Services, Campus Networks, Firmware & Security updates.

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Cloud

Our team, can help you support and manage your public cloud platform, infrastructure and services, complimenting your in-house teams to ensure you are covered.

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Data Centre

Data Centre support gives you peace of mind that your Server, Storage, Back-Up & Disaster Recovery, are all taken care of through our Support & Managed Service capabilities. 

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Workplace

Enhance your workplace without compromising security or compliance and enable productivity with our workplace solutions, focusing on end-user experience.

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Cybersecurity

Cybersecurity continuously changes, at CAE we can cover what you can't. From assessment, prevention and response, we have the capability to support your business with your cybersecurity needs.

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Observability

Through our Support & Managed Services, we can enable you to gain visibility and comprehensive insight into the state, behavior, function and performance of your infrastructure using our observability tools.

Support & Managed Service, on point

Whatever you need from a trusted IT partner, we’re here to help.

We all have our strengths, the things we do best. And with fully managed IT services from CAE, we play to our strengths - so you can do the same.

Fill out the form or call us on 08456 430 033 

To transform people's experiences and people's lives through technology 

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